Terms and Conditions
While all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Philip Wiseman Prints cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
Philip Wiseman Prints returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials and all accessories and documents provided by the manufacturer. If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Philip Wiseman Prints will not be held responsible for items lost or damaged in transit. All shipping back to Philip Wiseman Prints is paid for by the customer. We are unable to refund you postal fees. Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense. If you are returning items for exchange please be aware that a second charge may apply.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Philip Wiseman Prints immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.
We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work. Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days. We aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. All small orders are sent out via royal mail 1st packets post service, if your order is over £15.00 it will be sent out via royal mails recorded packet service, which will need a signature, if you are not present a card will be left to advise you to pick up your goods from the local sorting office. Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Philip Wiseman Prints uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. We will use the information you provide only for the following purposes. * To send you newsletters and details of offers and promotions in which we believe you will be interested. * To understand the interest and buying behaviour of our registered users. * To perform other such general marketing and promotional focused on our products and activities.
Conditions Of Use
Philip Wiseman Prints and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Philip Wiseman Prints you accept these conditions. Please read them carefully, Philip Wiseman Prints controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Philip Wiseman Prints and are protected by international copyright laws.
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and delivery. Please review our other policies posted on this site. These policies also govern your visit to Philip Wiseman Prints.